Our locally based service teams are backed by a state-of-the-art Network Operations Center (NOC). These fully staffed facilities operate around-the-clock to monitor approximately 80,000 route miles of fiber—proactively identifying issues and quickly mobilizing response teams should the need arise.

What the NOC team does

  • Around-the-clock network monitoring to ensure systems remain up and running.

  • Rapid response in the event of unforeseen problems like poor weather conditions.

  • Proactive maintenance to detect and prevent potential hazards before they interrupt service. 

How our NOC is unique

  • We operate multiple in-house NOC facilities with state-of-the-art monitoring technology to support our product offerings.

  • We have people available to take your call without long wait times.

  • Our technicians are locally based and highly qualified, and can help you troubleshoot on the spot or mobilize at a moment’s notice if needed.

  • In the event of an outage, we maintain constant communication to keep you up to date on the progress.

Contact us

For most questions, visit our FAQ page. Should you experience trouble with your network or are experiencing an outage, please contact the NOC:

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